Sr. Clinical Systems Analyst

The Clinical Senior Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

Roles and Responsibilities 

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Implement changes using documented procedures that are compliant with department’s policies and procedures.
• Work with and mentor junior staff members to document workflows.
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes.
• Perform a major role in complex software upgrade initiatives.
• Lead small to medium complexity new software installations and enhancement requests.
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.
• Continually identity opportunities for functional and stability improvement in applications.
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions.
• Anticipate and resolve system problems.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records.

Education Qualifications

• Bachelor's Degree Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or
• Directly-related field from an accredited college or university. Must obtain Epic certification in relevant module(s) within 3 months of employment date Required.

Experience Qualifications

• 5 or more years of progressively responsible and directly related work experience Required.
• Prefer experience with 2 major Epic upgrades or implementations Preferred.

Required Knowledge, Skills and Abilities

• Mid-level Microsoft Office skills.
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department.
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
• Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues.
• Ability to develop solutions for new and unfamiliar challenges.
• Ability to analyze data, draw conclusions and interpret results.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Healthcare knowledge base that promotes a high level of credibility with organization end users and executives.
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting.
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools.