Senior Vice President and Chief Operating Officer

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development.

Job Description

Operational Leadership

• Provide strategic direction and leadership in all operational areas, including but not limited to clinical services, patient experience, facilities management, and support services.
• Lead the Senior Leadership Team on day-to-day operational execution, facilitate operational and strategic planning, develop goals and objectives and set priorities.
• Develop and implement policies, procedures, and protocols to optimize operational efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and drive continuous improvement initiatives.
• Effective collaboration with Lahey physicians practice senior leaders.

Financial Management

• Work closely with the CFO and leadership team to develop annual budgets, financial forecasts, and capital expenditure plans.
• Monitor financial performance against budgetary targets, identify opportunities for improvement, and  implement appropriate actions as needed.
• Identify opportunities for revenue growth, cost containment, and operational optimization.

Strategic Planning

• Participate in the development and execution of the organization's strategic plan, aligning operational priorities with overarching goals and objectives.
• Evaluate market trends, competitive landscape, and emerging healthcare advancements to inform strategic decision-making.

Diversity, Equity, Inclusion and Belonging

• Champion DEI initiatives and serve as a visible advocate for diversity, equity, and inclusion at all levels of LHMC.
• Collaborate with the President and senior leadership team to develop and implement DEI strategies that align with the LHMC’s mission, vision, and values.

Team Development and Collaboration

• Build and maintain strong relationships with leadership, physicians, colleagues, and external stakeholders.
• Foster a culture of collaboration, innovation, and accountability across all levels of LHMC.
• Mentor and develop operational leadership talent, promoting professional growth and succession planning.

Required Qualifications

• Master's degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position.
• Minimum of ten years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of executive leadership, preferably at the COO level or equivalent, within a hospital or care environment that is a member organization of a larger, multi-hospital system or any related health solution and care delivery organization.

Professional Experience

• Proven leadership within a matrixed organizational structure where influence, not direct control, has been the key to success.
• Experience working in an employed physician and clinic model within an academic setting.
• Succinctly communicate functional concepts and expertise to senior leadership and other interested parties to facilitate strategic planning and achievement of business objectives.
• Influence/persuade others, negotiate effectively with diverse groups of high-level individuals, and create buy-in for services, programs, and initiatives.
• Effectively lead, direct, develop, and evaluate the work of management staff and matrixed managers reporting to other functional leaders.
• Analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes and return-on-investment.
• Strategize, develop, implement, and evaluate business plans, initiatives, standards, and policies/procedures.
• Identify budget variances, compliance deficiencies and/or systemic weaknesses and implement timely corrective action/performance improvement to forestall or remedy.
• Keep abreast of trends, emerging technologies, best practices and new/changing regulatory requirements impacting matters within designated scope of authority.
• Convey information effectively in verbal and written communication, and through group/business presentations.
• Establish and maintain effective working relationships as required by the duties of the position, and to work effectively with key stakeholders/constituencies in all aspects of LHMC and BILH management.