Physician Advisor

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

Provides direct supervision of case management and utilization review activities performed by the WellSpan Case Management staff.

Duties and Responsibilities

• Renders utilization management determination in accordance with State and Federal regulations and coordinates resolution between the treating physician and health plan medical management services.
• Facilitates WellSpan's partnership with health plan and payers medical management leadership for optimum population management in accordance with contractual agreements.
• Is a member of and attends the monthly Utilization Review committee, identifies cases for review and contributes to setting the agenda.
• Provides leadership support for Population Health Strategies including ACO development, WellSpan Provider Network operations, Medical Home/ Neighborhood development and the Bridges to Health programs at the request of the Medical Director.
• May serve as a liaison between physician advisors in the designated geographic area and the Medical Director of Corp. Case Management
• Attends CM RN morning report huddle as needed to identify/discuss problem cases, share and reinforce policies and provide clinical education.
• Provides immediate clinical consultative services face to face or by phone to trouble shoot urgent issues with the CM nurses.
• Reviews cases for determination of level of care and verify need for peer to peer review-discuss with the CM nurse and/or attending physician as needed and then document activities.
• Performs other peer to peer calls as needed.
• Identifies and documents failed peer to peer cases for need of retrospective external appeal-and funnel those cases to the Supervisor of Utilization Management for expedition.
• Reviews cases forwarded from CM nurses and the CMRN in charge of readmission review for concurrent quality review, determine the level of concern and funnel cases to the appropriate parties for action plans (according to the Readmission Quality Review process).
• Identifies opportunities for process and content improvement within the Case Management workflow, patient care and discharge planning.
• Meets periodically with the CM leadership team to help drive performance improvement.
• Generate letters for appeal purposes if as needed (this is currently the role of the retrospective part time PA primary activity).
• Identifies super utilizers and coordinate/document care plans and administrative alerts. Huddle with outpatient primary care providers as needed. Assist with Bridges to Health referrals and cases as needed.
• Provides Physician Advisor support to all WellSpan entities as needed and at the direction of the Medical Director of Corp. Case Management

Common Expectations

• Fully documents review activities according to outlined CM policy and denial process.
• Familiarity with InterQual, Milliman and other nationally accepted guideline.
• Provides daytime physician advisor coverage with availability in person or by phone 8-5p during business days unless taking PTO.
• Follows established policies and procedures of WellSpan Case Management.
• Handles patient identifying information in a secure fashion within communications.
• Acts in a professional manner and uses a "Just Culture" approach to his/her interactions with the hospital and medical staff.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Participates in weekend and holiday coverage schedule.
• Prepares and presents utilization data analysis as required.
• Develops and initiates educational programs regarding utilization management principles.
• Assists with special projects as needed.
• Attends meetings and huddles as required.

Qualifications

Minimum Education

• Doctor of Medicine (MD) Required or
• Doctor of Osteopathic Medicine (DO) Required.

Work Experience

• 5 years Clinical experience in hospital medicine. Required.
• Less than 1 year Experience with peer review and/or case management. Family Medicine, Internal Medicine, or General Surgery as preferred background specialties. Preferred.

Licenses

• Licensed Medical Physician and Surgeon Upon Hire Required or
• Licensed Doctor of Osteopathic Medicine Upon Hire Required.

Knowledge, Skills, and Abilities

• Extensive knowledge of the EMR functionality.