Process Improvement Specialist – Neurosciences

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

Experience

• Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare.
• Experience in revenue cycle, finance, or project management.
• Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.

Preferred Qualifications

• Master's degree in healthcare, business, engineering, or related field.
• Certification in facilitation, process improvement, project management, or related field.
• Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service).
• Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.

Education

• Bachelor's degree or 10 years of experience in revenue cycle at managerial level.

Certification Summary

• Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment.

Knowledge, Skills, and Abilities

• Demonstrated critical thinking and process improvement skills.
• Independent judgment and action skills in order to facilitate needed change in practice.
• Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions.
• Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously.
• Demonstrated supervisory, instruction, and/or mentoring skills.
• Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio).
• Demonstrated statistical analysis skills (clinical, operational, customer service, financial).

Job Responsibilities

• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
• Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
• Communicates team recommendations effectively.
• Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
• Develops supporting instructional materials that enhance the learning objectives.
• Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
• Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
• Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
• Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
• Evaluates and implements new initiatives that assist in the achievement of system goals.
• Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
• Participates in the achievement of organizational-directed department goals.
• Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).