Description
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Job Summary
Manages the operational effectiveness and efficiency of the research staff to assure compliance with federal, state and local regulations, protocols, and delivery system policies. Partners within the Corewell Health office of research, as well as clinical service line/hospital leadership and physician investigators to develop and manage key performance metrics for responsible portfolios. Provides clinical operations support services to grow research within Corewell Health.
Essential Functions
- Assumes day-to-day accountability for the delivery of quality operations support for research studies and programs by managing the research team.
- Assumes accountability to measure and analyze key performance indicators/metrics for responsible clinical service lines/ hospital/ programmatic research portfolios, partnering with SHORA.
- Responsible for performance reviews including disciplinary action, promotion, hiring, onboarding, employee development, and pay actions for all direct reports.
- Anticipates customer needs and manages the provisions of service to all customers, including patients, physicians, clinical services lines, clinical and ancillary departments, and staff. Assures direct reports respond to requests for services/support on a timely basis. Works to problem - solve needed support and creates business plans for additional infrastructure needed with attention to overall research portfolio performance.
- Ensures research processes and services are continuously monitored for quality and efficiency in partnership with SHORA.
- Engages in process and quality improvement activities as needed. Makes and implements recommendations to improve operational efficiency and to implement new research programs where appropriate for growth and compliance with Corewell Health policies.
- Performs such individual assignments as leadership may direct. Establishes and maintains collaborative working relationships within the organization and with collaborating institutions. Provides information to the leadership team regarding the implementation and practice of policies and processes. Recommends specific action when needed and includes key stakeholders in the decision.
- Grows content expertise in the professional field, including best practices to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education including department specific requirements.
- Works with the Director to grow research programs at Corewell Health as directed by the strategy and vision of the clinical services lines/ hospital/ program.
Qualifications
Required
- Bachelor's Degree.
- 3 years of relevant formal or informal leadership experience.
- 5 years of relevant research or related experience.
Preferred
- 3 years of relevant experience working in an organization of a size and complexity comparable to Corewell Health.
- LIC - Registered Nurse (RN) from the State of Michigan upon hire.