Access Services Coordinator

The Access Services Coordinator is accountable for assisting the Supervisor and Manager in coordinating the daily Access Services activities. This position assists in leading staff members during each shift, helping staff training, maintaining quality and managing work volumes. This position also performs daily financial services activities.

ESSENTIAL FUNCTIONS OF THE ROLE

• Monitors the day-to-day activities of the team according to performance standard goals.
• Assists in allocating and managing staff work functions in relation to work volume.
• Delivers feedback to staff on performance and quality standards.
• Initiates recommendations regarding process and efficiency improvements.
• Performs daily financial services activities, to include performing pre-registration, point of service collections, insurance verification, workflow monitoring, and data collection and review.
• Assists with project development and implementation.
• Assists with in-service education related to various departmental functions as well as related computer systems.
• Assists in monitoring registration accuracy and quality compliance.
• Attends department related seminars and provides new and updated information to all staff.
• Interacts as a team member representing Access Services, and serves as a member of designated committees and attends appropriate meetings as directed.

KEY SUCCESS FACTORS

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Requires good listening and communication skills, and professional telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health or suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Works Autonomously and self-starter.
• Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

QUALIFICATIONS

• Education - Associate's or 2 years of work experience above the minimum qualification.
• Experience - 2 Years of Experience.