Program Manager-Health Information Management

CareLink Community Support Services
September 22, 2022
Coatesville, PA
Job Type
Work Setting


The Program Manager is responsible for the daily operation of CareLink programs as well as the implementation of agency mission, values and goals. Individuals working in this capacity are accountable for staff supervision, implementing quality rehabilitative programming and ensuring the health and welfare of up to but no more than 12 service participants. Program Managers and Directors are part of the Management Team and work closely with CareLink administration to implement agency policies, procedures, and standards.

This position is responsible for supporting community integration. The goal of this position is to promote the pursuit of independence for all individuals participating in service. The essential functions are established based upon the agency mission, values, and goals.


  • Medical, dental, tuition reimbursement, 403(b),
  • Paid time off and paid holidays.
  • Long term disability coverage, employee assistance program,
  • Basic life insurance, and basic AD&D coverage at no cost to employees.
  • Voluntary, employee paid, benefit plans including short term disability, supplemental life insurance and AD&D.
  • Critical illness and accident coverage are also available.

Educational Requirement

  • Master's degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism, OR
  • Bachelor's degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism.


  • Minimum one year supervisory experience required.
  • CPRP certification preferred.
  • Knowledge of psychotropic medications, their uses and side effects required.
  • Comprehensive knowledge of methods of psychiatric rehabilitation required.
  • Ability to make sound judgements regarding the health and welfare of service participants required.
  • Ability to work as a leader and provide training and supervision to staff required.
  • Strong written and verbal communication skills required.
  • Motivation, interest and ability to work empathetically with people who have disabilities (intellectual/ developmental, mental illness, physical, emotional, cognitive, etc.) required.
  • Ability to work independently and effectively handle multiple assignments required.
  • Valid driver's license required.
  • Willingness and ability to drive agency vehicle.
  • Willingness and ability to handle on-call duties required.

Essential Functions

  • Plan the daily operation of the program.
  • Report all relevant problems and changes to the appropriate CareLink administrative personnel.
  • Assist staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants.
  • Oversee referrals to the program.
  • Coordinate and develop individual service plans designed to improve the social and self-care skills of service participants.
  • Monitor participant medications.
  • Oversee service participants' special medication needs.
  • Oversee menu planning and food ordering on a weekly basis.
  • Ensure coverage for each shift.
  • Work additional shifts when needed to ensure proper coverage.
  • Participate in the daily milieu of the program.
  • Demonstrate respect for service participants, families, staff and agency principles.
  • Assist staff in their duties when needed.
  • Design and implement services to meet individual needs.
  • Transports individuals as necessary/appropriate.
  • Appropriately supervise all staff, students and volunteers.
  • Provide leadership, example, instructions, suggestions, and discipline as appropriate.
  • Monitor individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current.
  • Provide a thorough and timely orientation to each new employee in the program.
  • Prepare staff assignments.
  • Participate in the development and training of employees to improve their work quality and job knowledge.
  • Assess, teach and supervise staff on an on-going basis regarding their work on individual service plans.
  • Prepare and administer staff introductory and annual performance evaluations accurately, fairly and on time.
  • Conduct staff meetings on a regular basis.
  • Ensure that program/site is in full compliance with all applicable regulations and standards.
  • Ensure that program site is well maintained.
  • Monitor program expenditures according to budget.
  • Process all necessary paperwork related to service participant program status, including admission and discharge information.
  • Monitor and sign-off on all incident reports as needed.
  • Ensure that all staff documentation is completed accurately and on time.
  • Handle liaison responsibilities with appropriate entities.
  • Participate in on-call rotation.
  • Submit all administrative paperwork on time as required.
  • Respond appropriately to emergency situations.
  • Perform job within framework of agency policies and procedures, program requirements and professional standards.
  • Contribute to Continuous Quality Improvement meetings.
  • Contribute to agency training schedule.
  • Receive and participate in supervision on an on-going basis.
  • Demonstrate the ability to take direction.
  • Attend and participate in agency events.
  • Participate in achievement of agency goals, objectives and mission through psychosocial rehabilitation values and processes.
  • Participate actively in quality improvement efforts, including an emphasis upon individual and family satisfaction.
  • Prepare monthly billing reports.
  • Maintain positive leadership role.
  • Maintain professional demeanor.
  • Display motivation, interest and initiative in working creatively with people with intellectual disabilities and mental illness.
  • Design and modify services to meet the needs of all service participants.
  • Demonstrate the ability to make sound judgements regarding staff and participants.
  • Demonstrate knowledge of basic principles and methods of rehabilitation.
  • Follow expected dress code.
  • Cooperate with other staff and work as part of a team.
  • Exhibit positive attitude toward staff, guests, position and agency.
  • Coordinate staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments.
  • Monitor program expenses.
  • Follow instructions accurately and thoroughly.
  • Complete assigned tasks within expected and designated time frames.
  • Perform job in a safe manner.
  • Reports/addresses safety concerns in a timely manner.
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