At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Position Summary: The Medical Technologist performs routine and complex procedures in blood bank, chemistry, hematology, serology, microbiology, urinalysis, and phlebotomy. A Medical Technologist obtains and receives specimens, performs clinical laboratory tests by stan¬dardized procedures, understands method principles, performs quality con¬trol, performs preventative maintenance, and interprets results as to accura¬cy, acceptability, and critical limits. The Medical Technologist works independently, organizes work to meet established deadlines, records all data obtained, and maintains job competence. The job also involves effec¬tive communication and interpersonal skills. The Medical Technologist will assume the responsibility of the supervisor in their absence.
A Medical Technologist with HEW or ASCP certification and 3 years of experience, meets the CLIA definition for General Supervisor, and functions in this role for the following tasks as assigned: review of daily work, review of maintenance logs, review of quality control, annual review of procedure manuals, and initial review of proficiency testing.
Duties and Responsibilities:
Demonstrates Competency in the Following Areas:
1. Performs routine and specialized clinical laboratory procedures accord¬ing to established standards and procedures, using proper technique and equipment in the performance of duties to assure biological and physical safety and accuracy. Work must be performed accurately in the judgement of the supervisor and with no more than two documented major errors per evaluation year.
a. Follows written procedures to independently perform routine diagnos¬tic testing which may include, but is not limited to, the following:
b. Hematology, Urinalysis, Coagulation, Chemistry, Clinical Microsco¬py, Immunohematology, Donor Collection and Processing, Therapeutic Drug monitoring, Microbiology, Serology.
c. Plans, organizes and prioritizes work duties to complete tasks within normal work hours and utilize time efficiently.
d. Consistently notifies supervisor or charge technologist of all unusual or significantly abnormal results.
e. Communicates specimen requirements, normal ranges, and advanced technical information to other personnel.
f. Assumes responsibility for the departmental inventory as assigned by the supervisor, to maintain supplies at an adequate level. As¬sists the supervisor identifying appropriate re-order levels, and inventory levels.
g. Consistently phones results to physicians or nursing staff, and/or communicates alarm values appropriately.
h. Checks questionable orders with supervisor, nursing unit or physi¬cian. Recommends appropriate tests/profiles where applicable.
2. Routinely performs quality control and maintenance procedures as a part of normal workflow.
a. Performs and documents QC tests on all instruments at the appropri¬ate times. Analyzes QC data and identifies significant problems with quality control and equipment as they arise with no more than two major, documented errors per evaluation year.
b. Readily and willingly assists staff and physicians in problem solving as the need arises. Consistently provides technical assis¬tance to those requesting or requiring it as observed by the super¬visor.
c. Performs advanced troubleshooting, and corrective maintenance proce-dures independently. Accurately identifies problems encountered in routine workflow, and takes appropriate action to resolve them. Reports these problems to the appropriate supervisor or charge technologist. Performance is determined by supervisory observation and review and documentation on instrument logs.
3. Maintains and increases professional knowledge. This aspect of perfor¬mance will be assessed by supervisory review.
a. Assumes responsibility for own competency and continuing education by participating in continuing education, as evidenced by CED docu-mentation record.
b. Works in conjunction with the supervisor to develop new procedures, testing methods and policies as assigned. Writes procedures accord¬ing to NCCLS standards.
c. Participates in the education of new employees by demonstration, presentation of theoretical material and classroom presentation.
d. In the absence of the supervisor, provides direction, leadership, and technical expertise to other technicians and technologists.
4. Properly collects and prepares specimens with efficiency and accuracy for subsequent testing to ensure the accurate and timely reporting of results used in the diagnosis and treatment of disease. The following assignments are monitored by the supervisor with input from the phleboto¬my supervisor, and must have no more than 2 documented major errors per evaluation year.
a. Properly identifies all patients, according to Laboratory protocol, prior to collection of any specimens.
b. Properly labels, according to laboratory protocol, all specimens collected.
c. Performs all phlebotomy procedures (venipuncture, capillary collec¬tion, and assisting nursing service in collection from lines), according to laboratory protocol.
d. May be required to perform sample collection by capillary puncture in the neonatal age group and to document specific competencies in this procedure.
e. Performs phlebotomy rounds as scheduled and responds to STAT orders as required.
f. Performs successful venipuncture and capillary collections within an acceptable time period. Can organize and prioritize workload and perform tasks without loss of accuracy and composure.
g. Swabs throats for subsequent testing by microbiology.
h. Performs template and duke bleeding times, according to laboratory procedure.
i. Instructs patients in the collection of urine, stool, sputum, and semen specimens according to departmental requirements to ensure accurate reporting of tests.
j. Identifies adverse reactions encountered during specimen collection and handles appropriately.
5. Utilizes functions of the information system including all functions associated with ordering and resulting laboratory tests.
a. Maintains patient confidentiality as it applies to patient informa¬tion with no willful or careless violations of the confidentiality policies of the institution during the evaluation year.
b. Interprets physician orders and enters their test requests into the computer assuring information is consistently accurate as deter¬mined by supervisory observation.
c. Accurately records and verifies the results and findings of proce¬dures via the computer system with no more than two major document¬ed errors per evaluation year.
1. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.
2. Adheres to dress code, appearance is neat and clean.
3. Completes annual education requirements.
4. Maintains regulatory requirements.
5. Reports to work on time and as scheduled, completes work within designated time.
6. Wears identification while on duty, uses computerized punch time system correctly.
7. Completes inservices and returns in a timely fashion.
8. Attends annual review and department inservices, as scheduled.
9. Attends monthly staff meetings. Reads and returns all monthly staff meeting minutes.
10. Represents the organization in a positive and professional manner.
11. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
12. Complies with all organizational policies regarding ethical business practices.
13. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
14. Confidentiality: Maintains confidentiality of information at all times.
a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.
b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature.
c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent
d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.
15. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.
a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.
b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.
c. Uses proper body mechanics at all times as required by the physical demands of the position.
d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.
e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.
16. Expense Control: Performs job duties in a manner that maximizes expense control.
a. Uses supplies, equipment, and utilities in an expeditious manner
b. Consistently recommends methods to control costs while maintaining a high degree of customer service.
c. Performs job tasks efficiently and effectively resulting in no unplanned overtime.
• Registration as a Medical Technologist by ASCP or equivalent.
• Excellent computer and inter-personal skills.
• Minimum of 2-5 years of Microbiology related experience.,
• Able to effectively communicate in English, both verbally and in writing.
• Strong written and verbal skills.
• Additional languages preferred.
• Basic computer knowledge.
• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.