Expert Institute
September 14, 2020
New York, NY
Job Type
Work Setting


At Expert Institute, we are pioneers and disruptors in the legal space. Simply put, we pair attorneys with the perfect expert witnesses to win high-stakes cases and be the hero for the people, families, and businesses they serve.

In our history, we have had a helping hand in billions of dollars in settlements and verdicts for our clients. We have helped all kinds of litigators work on all types of cases including many national headline cases involving well-known brands like Google, Uber, Microsoft, Facebook, the NFL, the MLB and many others.

We have an entrepreneurial mindset the same as our clients which means our business model is calculated, fast-paced, and highly efficient. Our marketing engine is second to none and generates 100s of new inbound leads weekly. Once an attorney on any case speaks with us, we immediately help them consult with industry specialists and key opinion leaders to educate and inform them while navigating through any theory of liability, causation, and damages.

Job Description

Our Medical Intake Consultants consult directly with our attorney clients to assist with their complex medical litigation needs. This role works closely with our internal Sales and Customer Success teams to be the first point of contact after a client signs on with our services.

What you’ll do:

  • Conduct real-time phone and video intake calls with clients
  • Understand the critical details of each case, including case theory, desired expert background/geography/industry tenure, project timeframe and more
  • Assist clients in better understanding their complex medical cases and explain how our services can provide significant value for each specific matter
  • Use critical thinking to find improved methods of expert discovery and delivering exceptional client service
  • Be a team player in all aspects of your job, acting in the best interests of your team, the company and our clients
  • Work towards achieving team and company production goals
  • Assist our multidisciplinary team with reviewing expert answers for quality


  • MD or RN required
  • Working knowledge of medicine required
  • Experience in some or all of a residency program preferred
  • 1-5+ years of clinical work experience preferred
  • Excellent listening and communication skills; ability to create and develop relationships with clients and subject matter experts
  • Continuous self-learner and competitive nature
  • Ability to work with a high caliber team and autonomously
  • Strong work ethic
  • Strong multi-tasking ability
  • Ability to learn complex material and think critically
  • Positive attitude is a must
  • Computer literacy; proficiency in MS Office; comfortable using cloud-based solutions to manage day-to-day business (i.e. Salesforce)
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