At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.
- Required - High school diploma or equivalent.
- Preferred - Completion of a formal medical assistant training program.
- Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.
- Basic Life Support (BLS) from the American Heart Association.
Knowledge Skills and Abilities
- Clinical knowledge.
- Proficiency in using computers, software, and web-based applications.
- Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
- Strong interpersonal and customer service skills.
- Supports the patient and provider throughout the patient visit.
- Ensures the patient and provider are prepared for the visit.
- Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
- Provides excellent patient service through effective communication both over the phone and in person.
- Completes appropriate documentation including patient registration if necessary.
- Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
- Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Performs other related duties as required.