July 27, 2020
Austin, TX
Job Type
Work Setting


About Wheel
Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients.
We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s 50 Startups to Watch in 2020. Wheel is venture-backed by top investors with a track-record of growth-- and we’re ready to build an amazing team with top-tier talent like you!  Check out a recent Crunchbase article about Wheel's growth.
Job Summary
This role is an exciting opportunity for someone who’s driven to solve problems and build effective solutions within a rapidly growing, unique organization. This role will be responsible for managing and optimizing Wheel’s Clinical Operations function -  training, quality, support, and protocol design. This role will partner closely with the Medical team to deliver on these initiatives.
The ideal candidate will have the unique combination of a strong clinical background mixed with Operations experience, a creative & strategic mindset, and a highly collaborative work style. In addition to the Medical team, you’ll be collaborating closely with Sales, Operations, Finance, and Marketing. This is a unique opportunity for someone who is driven to optimize processes to establish a best in class clinical organization.
Clinical Training: Enabling clinicians to provide the best in class care through training on industry-leading clinical guidelines, Webside Manner™, and telemedicine best practices.
Clinical Quality and Improvement: Create processes and procedures that scale to ensure clinicians are adhering to Wheel / Client’s clinical and process guidelines.
Clinical Support: build one of the strongest clinical networks in the industry by designing, building, and scaling clinical support to enable that network.
Clinical Protocol Design: Design the safest and most efficient clinical protocols for Wheel’s clients while always putting the clinician first.
Educational Content Development: Collaborate with medical and marketing teams on development of webinar content and CME/CEs to extend to our Wheel Care Team.
Wheel Clinical Ambassador: Serve as a thought-leader within the Wheel organization, sharing perspectives and insights with our broader Wheel Care Team. May include leading webinars, authorship of blog content, and more.
- 4+ years in a Clinical Operations or related clinical leadership role
- Demonstrated experience managing projects from inception to completion
- Proven ability to manage multiple competing projects while adhering to deadlines
- Experience developing Clinical Training, education, and guidelines
- Experience managing a diverse workforce; from clinicians to operations managers
- Strong interpersonal skills and the ability to effectively communicate across the organization
- Clinical experience across either NP, MD/DO, PA, or RN domain
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