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Fulfillment & Distribution Pharmacy Supervisor

June 7, 2024
Fort Worth, TX
Job Type
Work Setting
Remote / Home-based


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.


The Fill Area organization is the final process and facilitates the completion of prescriptions including ordering product, receiving/returning product, accurately entering lots and expiration dates, controlling inventory levels, conducting daily inventory verifications, rectifying inventory discrepancies, quality control, building a rapport with other departments (ie. finance), packaging and shipping of the drugs, supplies, and patient information. Under general direction of the Sr. Manager, Fulfillment & Distribution Pharmacy, this position typically provides day-to-day direction to the Fulfillment Pharmacists, Filling Technicians, and Pharmacy Assistants. The Fulfillment & Distribution Supervisor is a critical leader within the Pharmacy team responsible for ensuring the completion of essential tasks performed by the fulfillment pharmacy.

Key Responsibilities


  • Exhibit strong leadership skills that effectively motivate employees to provide outstanding customer service.
  • Instill a culture of going above and beyond to exceed the patient, provider and client expectations.
  • Provide oversight and ongoing management of the Fill Technicians ensuring proper procedures and with Standard Operating Procedures (SOPs) are being followed.
  • Provide day-to-day instruction to team members on job responsibilities.
  • Implement initiatives to support smooth operation of the team
  • Assist team members when needed.
  • Responsible for ordering drugs and supplies for the fulfillment pharmacy.

Quality and Compliance

  • Responsible for the effective implementation of operational and organizational enhancements.
  • Responsible for monitoring and tracking results that focus on improved performance and personnel effectiveness.
  • Provide follow up and resolutions for product complaints (PCs)
  • Possess a strong attention to detail.
  • Assists in ensuring program quality and compliance with Standard Operating Procedures (SOPs.)
  • Ensure compliance to SOPs, contractual, Federal and State regulatory requirements.

Training and mentoring

  • Trains new and current team members on new drug launches and products added to formulary.
  • Responsible for the development of staff improvement plans that enhance personal and professional development.
  • Identifies individual as well as group training needs and appropriately addresses training gaps.

Minimum Requirements

  • 5+ years pharmacy experience and 1+ years of progressive leadership role or program management experience (preferably within healthcare)
  • Current Certified Pharmacy Technician (CPhT) certification and PTCB Certification.

Critical Skills

  • Understanding/experience with compliance to SOPs, contractual, Federal and State regulatory requirements.
  • Extensive experience with problem resolutions.
  • Competent in basic computer skills and proficiency in Microsoft applications.
  • Strong organizational skills, ability to prioritize and work under pressure.

Additional Skills

  • Flexible, adaptable, conscientious and detail oriented.
  • Highly motivated and committed to excellence with a positive attitude.
  • Excellent customer service and communication skills.
  • Ability to effectively work independently or within a team.
  • Ability to follow directions and strive to exceed expectations.
  • Entrepreneurial approach to bring new ideas to our service and solutions.


  • High School Diploma or greater.
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