Director of Clinical Services

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the general supervision of the Center for Women and Community (CWC) Director, and as a member of the CWC leadership team, the Director of Clinical Services administers the General Counseling Program and provides clinical supervision to the Sexual Assault Support and Advocacy team operating a 24/7 rape crisis hotline, counseling, support groups and legal and medical advocacy.

Essential Functions

• Develops, administers, and evaluates a Master’s level internship training program that is a field placement site for area schools of social work.  Develops and maintains partnerships with MSW programs in New England to recruit diverse counseling interns.
• Oversees development and maintenance of general counseling services.  Creates and provides oversight of general counseling support groups.  Hires and provides clinical and administrative supervision to support group facilitators.
• Provides clinical supervision to sexual assault support and advocacy staff and ensures compliance with regard to clinical oversight of a rape crisis center.
• Supervises and provides assessment, diagnosis, and treatment of a variety of clinical presentations.
• Ensures compliance with applicable federal and state laws/ regulations, and professional standards of ethical practice, concerning all clinical functions, including mandated reporting.  Acts as clinical records manager responsible for responding to requests for records and information, as needed/required.
• Develops and manages outreach strategies, program reports and service statistics, and assists with funding applications and budgets.
• May represent the organization at the campus, community and state level with a range of stakeholders.  Develops and implements community crisis support strategies in response to emerging current events.

Other Functions

• Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
• Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
• Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
• Contributes toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Master’s degree in clinical social work (MSW) and licensure in Massachusetts for independent practice of clinical social work (LICSW).
• Five years of clinical experience and relevant experience in the administration of programs.
• Experience providing clinical supervision.
• Experience in the provision of services to survivors of sexual assault.
• Strong administrative skills to include reporting writing for various audiences.
• Experience developing and implementing culturally competent programs and services for diverse people including demonstrated knowledge of and experience with mental health issues impacting underrepresented groups.
• Intermediate skill level in common computer applications and programs such as but not limited to Microsoft Office Suite including Teams, Zoom, and Google Suite.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bilingual.
• Experience administering internship site for MSW candidates, teaching, training, and supervision of clinical mental health graduate interns.
• Rape crisis trained, and in depth understanding of vicarious trauma and experience in providing related support to staff.
• Experience working in higher education setting.
• Experience in peer model service provision and working with volunteers.