Licensed EAP Specialist

January 27, 2023
San Diego, CA
Job Type
Work Setting
Remote / Home-based, In-office


Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Primary Responsibilities:

  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short – term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's Degree in Counseling, Psychology, Social Work, or related field
  • Current, unrestricted, independent behavioral health license in the state of California (LPCC, LCSW, LMFT, LP Licensed Psychologist, etc)
  • 3+ years of clinical experience, POST Master's
  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens

Preferred Qualifications:

  • CEAP (or eligible to obtain)
  • Call Center experience
  • Experience supporting an Employee Assistance Program
  • Experience in both behavioral health and substance abuse, dual diagnosis
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Excellent communication skills, written and verbal
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