Chief Digital and Information Officer

Job Description

• Works closely with the President & CEO, Chief Operating Officer, Chief Financial Officer, Chief Human Resource Officer, Chief Quality & Safety Officer, Chief Strategy Officer, business-unit leaders and the Board of Directors, as an active participant in and shaper of the system strategy. Fully integrates digital initiatives and goals into the strategic-planning process.
• Ensures digital transformation by reimagining business processes and customer experiences through a combination of data, technology, people and processes. Identifies opportunities to enhance clinical and financial performance, quality, safety, security, customer service, provider relationships and colleague engagement, utilizing best practices and continuous improvement methodology.
• Identifies near-term goals that can yield quick wins that help build enthusiasm and momentum, which may include automation of core processes using Machine Learning, Online patient scheduling, Artificial Intelligence, and the thoughtful use of advanced technology that supports a stronger use of data analytics to assist in organization-wide decision making.  While also setting in place the longer-term conditions of success so that the organization can compete digitally.
• Ability to successfully deliver technology solutions addressing complex strategic, clinical and business imperatives.  Able to promote and articulate purpose for system-wide integration required to meet the evolving demands of today’s dynamic health care environment.
• Works with Informational Technology Leaders and other organization leaders to develop and implement technology for seamless patient care.  Responsible for the data and technology integration across the health system and developing data and digital platforms to support seamless patient care.
• Leads with what the customer and patients want and helps challenge the status quo to make changes using customer journeys and big data mapping to show peers where opportunities and pain point exist and design/remodel to help improve the process.
• Owns the digital roadmap and ensures that digital initiatives support the organization’s strategic priorities.
• Uses digital innovation as a catalyst for growth and ensures the organization remains progressive.  They will also be focused on ‘outside-in’ innovation — that is, leveraging digital advancements in other industries to drive innovation in health care.
• Champions innovation in new technology solutions, process improvements, enterprise-wide implementation of common systems, productivity improvements and effective resource utilization.
• Utilizes technical expertise to understand and evaluate tech trends and see how/where the organization might fit while articulating the digital roadmap and architecture needed.
• Creates new operating models and KPIs that effectively measure success of digital initiatives.
• Collaborates to get buy-in across functions and diplomatically challenge the status quo and solidify relationships with a broad group of people.
• Ability to articulate a strategic vision to take on problems that require larger company transformations, and the managerial ability to lead and see programs through to fruition. This includes articulating, driving, and executing innovative digital strategies that enhance patient, colleague and provider experiences to make work more efficient; along with responsibility and oversight for Information Systems, Information Security, and Biomedical Services. 
• Works with the business to ensure the data management and analytics teams are customer focused and develops and implements tools and reporting that matches the strategic business goals of South Shore Health and the needs of clinical and operational leadership as applicable.
• Creates appropriate forums for innovation and idea-sharing with a high degree of engagement from stakeholders while at the same time providing transparency about the prioritization and decision-making process.
• Ensures that we are getting the full-value out of the systems we own and always thinking of what is possible to make the process more efficient.
• Works with Information members of the Information Technology team to ensure advocacy, development and progressive, ongoing implementation of cybersecurity products and services to limit risk and to proactively manage disaster recovery and business continuity.
• Ensures information technology system operation adheres to applicable laws and regulations.

Education

• MHA/MBA/MS in hospital administration, healthcare administration, specialty field within areas of responsibility or equivalent education/experience preferred.
• Bachelor’s Degree required.
• MD/RN or similar background as a licensed clinical provider is preferred but not required.

Experience

• 10 plus years’ experience managing and/or directing an information technology operation with previous administrative experience in hospital administration or specialty field preferred.
• Substantial exposure and oversight to and of data analytics, cybersecurity, enterprise software applications, and cloud based technology systems.
• Experience with Epic required.
• Experience with Workday preferred, but not required.
• Experience with systems design and development from business requirements analysis through to day-to-day management.

Leadership Competencies

• A successful leader who can seamlessly shift from leading by authority to leading by influence.
• Demonstrate leadership and charisma that excites the organization to drive change forward.
• Can interact effectively with diverse groups of stakeholders such as physicians, healthcare administration, and staff.
• Ability to promote and enable change with leadership and training for positive organizational impact.
• Supervises recruitment, development, retention, and organization of staff in accordance with budgetary objectives and human resources policies.
• A team player who can build collaborative relationships across the organization.
• Strong communication skills, including listening and presenting.
• Ability to build trust and confidence with utmost integrity.
• Ability to lead change and achieve support for change; builds consensus.   Also possesses great skills in successful execution and adoption of change.
• Knowledgeable of how to get things done in a complex organization.
• Strong customer service focus for patients and colleagues.
• A strategic thinker with ability to see big picture who can envision profound change that many other colleagues have not considered.
• Solid business acumen and analytical skills.
• Patient yet persistent when appropriate.
• Takes accountability and responsibility for own actions.
• Understands value of technology and able to address issues of costs, benefit/risk analysis.
• Ability to motivate others.
• Results oriented personality; a self-starter.
• High tolerance for complex, ambiguous and changing environment.
• Understands the critical value that data, reporting and analytics plays in delivering care in a highly competitive healthcare market.
• Advance mission, vision, values, and culture of the South Shore Health System.