Boston Children’s Hospital
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
- Supervising administrative staff. Organizing work and work processes. Interviewing, hiring, orienting, training, developing and disciplining staff as necessary. Conducting annual performance appraisals and recommending merit increases in conjunction with manager and consistent with Hospital policy. Conducting regular staff meetings. Serving as point person when manager is absent.
- Ensuring all Program personnel are trained in Hospital policies and procedures as well as the appropriate features of the Hospital’s information systems, including follow-up training and consultations. Ensuring compliance with government regulations (DPH, licensure, JCAHO, OSHA, etc.) and third party payor billing requirements. Continually training and cross-training staff on a regular basis.
- Organizing and maintaining daily administrative operations of the department. Preparing, verifying and monitoring departmental payroll and maintaining related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements. Coordinating administration of departmental fellowship and/or residency programs, training grants and related programs.
- Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service.
- Participating in budget process by identifying and analyzing trends and patterns and preparing cost projections. Developing proposals to improve cost-effectiveness. Monitoring budgets and payroll, resolving variances, preparing reports and maintaining related records.
- Purchasing office supply needs through established department protocols to ensure efficient office operations. Monitoring supply inventory/budgeting and identifying and communicating trends and patterns to support cost containment and ensure appropriate use of supplies.
- Maximizing revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to Hospital and/or Foundation in a timely manner for billing processing. Identifying opportunities to change registration, scheduling and billing processes to enhance positive patient experience.
- Working on special projects, providing detailed analyses, reporting on findings as requested by management independently, and generating customer analytical reports form billing system as requested by management.
- Ensuring integrity of in-house computer system. Making recommendations to management on system changes and working with software programmer to implement changes.
- The level of knowledge typically acquired through completion of two to four years of occupationally specific education or an Associate’s degree in business or a closely related field, and three to four years of related experience, or 18 to 24 months in a Hospital-related position.
- The analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Demonstrated knowledge of hospital systems, operations and managed care.
- Completion of the Hospital’s ECES certification awareness program within a year.